Shipping & Returns
Overview
This Shipping & Return Policy governs all purchases made through the Epijé website (www.epije.com), operated by EECHAE STUDIO (“we”, “us”, or “our”). By placing an order through our Site, you agree to the terms described herein.
Article 1 – International Shipping
• Courier: DHL Express
• Processing Time: 1–3 business days
• Delivery Time: 3–10 business days, depending on the destination
• Shipping terms: Delivered At Place (DAP)
• Shipping Fee: Calculated at checkout
• Customs & Duties: Responsibility of the customer
You will receive a shipping confirmation and tracking number by email once your order has been dispatched.
Article 2 – Taxes, Customs Duties and Import Charges
EECHAE STUDIO is not responsible for any taxes, customs duties, import fees, or other charges imposed in connection with your purchase. You may be contacted by your local customs authority once your order arrives in the destination country.
The customer is responsible for completing any required customs procedures and paying all applicable charges. Any delays, returns, storage fees, penalties, or other consequences resulting from the customer’s failure to fulfil these obligations shall be the sole responsibility of the customer.
Please contact your local customs authority for related inquires.
Article 3 – Order Processing
Orders are processed within 1–3 business days, excluding weekends and public holidays.
In the event of a delay due to inventory shortages or system error, our customer service team will notify you directly.
Article 4 – Return & Exchange Policy
You may request a return or exchange within 7 days of receiving your order, provided the item is:
• In its original condition
• Unworn and unused
• With original tags attached
• In original packaging
Requests made beyond this period, or for items that are used, damaged, or missing tags, will not be accepted.
To initiate a return or exchange, please contact us at studio@epije.com with your order number and reason for return. We will provide further instructions upon approval.
Article 5 – International Returns
International returns are processed via DHL. Once your return is approved, you will receive instructions via email.
All items must pass inspection before refunds are processed.
Article 6 – Return Shipping Fees
Shipping fees are deducted from the refund in the following cases:
• Change-of-mind or customer error: Full round-trip shipping cost
• Partial return from multiple items: Return shipping cost
In the event of damaged or incorrect items, we will cover the full return shipping cost.
Article 7 – Damages, Issues & Delivery Investigations
Please inspect your order upon receipt.
If an item is missing, damaged, or incorrect, contact us at studio@epije.com immediately with supporting images.
We will initiate an investigation with the courier.
Refunds or replacements will be processed based on the courier’s findings.
We may request evidence such as packaging photos, labels, or tracking information.
Article 8 – Non-Returnable Items
We do not accept returns for the following:
• Items without original tags or packaging
• Items with visible signs of use
• Items that show signs of use and cannot be resold
Article 9 – Refunds
Once your return is received and inspected, you will be notified of the refund status.
The final refund amount will be calculated by deducting the following from the original payment:
• Round-trip shipping
• Transaction fee: 5% of the order value
If approved, a refund will be issued to your original payment method within 10 business days.
Additional processing time may be required depending on your payment provider.
Original customs duties and taxes paid in the destination country are non-refundable by EECHAE STUDIO. Customers should contact their local customs authority regarding any available refund of import charges.
If more than 15 business days have passed since your return was approved, please contact us at studio@epije.com.
Article 10 – Version
This Shipping & Return Policy was last updated in August, 2026.